PLACE ASSESSMENT AT THE
ROYAL LONDON HOSPITAL
The 30th and 31st of October saw the PLACE teams taking on one of the countries largest and most famous teaching hospitals, The Roal London Hospital, and this assessment ended with a totally unexpected surprise for all of the patient assessors. What was it – just keep reading!
There were 4 teams, slightly larger than those used at other locations. This gave the teams the chance to split up and cover larger areas faster.
As well as the usual assessments being carried out, Teams 1, 2 and 3 met up with a dietician and carried out the sampling of the food as given to patients, they also carried out a monitoring of just how the food was served and ensuring that at meal times all other activities are stopped to enable the patients to have their meals in peace. These teams also ensure that those patients who require help with eating receive it. These teams all monitored different wards.
There were many areas that these teams carried out main assessements on, here are a few:
To give you some idea of the size of this assessment here are just some of the great work which has been done to improve the experience of patients during their stay in hospital. Some are new and some from a year or two ago.
Just to give you an idea of just how many assessors were required to assess this hospital, here are some photos of the teams during early briefings and during the verbal feedback sessions.
As usual, teams carryout the scoring of each area in a quiet place in the ward/clinic in order to enable them to check any detail they may have missed on the spot, to ensure that they make an accurate assessment.
It is once all of the paperwork had been stowed away, the patient assessors were invited to a very special and rare treat. We were warned to put our coats as it could be a bit cold and windy, and we were asked to follow someone we had not met before.
We were directed into a lift we had never seen before, or if we had it would have been out of bounds. Once we were all in he pressed the button for the top floor.
Once we were there, we were asked to wait a moment whilst they checked clearance.
It was only then we realised that the doors behind us led to the ramp leading to the Helicopter Landing Area at the very top of the hospital. We were then told that as a thanks for all of our voluntary work, we would now be taken onto the ramps that lead up to the helipad.
After a series of safety instructions, we were told that the Helicopter Emergency Medical Service helicopter will be arriving in about fifteen minutes, without any patient on, so we should be safely able to go onto the helipad for about ten minutes. We would then be asked to leave the helipad.
As we started to walk up the 3 ramps, we stopped at the windsock, and was asked if anyone was feeling ill, and telling us that this is where we will meet up after our visit to the helipad, and that if requested we should be prepared to leave the helipad urgently we should go back to this airsock level, only one level beneath the helipad level.
Here are some shots of us on the helipad:
After about ten minutes, our escort took us all to the windsock level where we waited. We were told which direction the helicopter will be coming from. We eventually spotted a dot on the landscape, which grew and grew until it was obviously the HEMS helicopter. On approaching the helipad the helicopter went right over our head. We could have reached up to touch it.
This was really a fantastic way for the hospital to say thanks for all of our work.
If you are interested in becoming a patient assessor, (training is provided) or would like information on the PLACE scheme, please use the contact form below.